Mealmento Support
Preserve the stories, flavors, and people behind the recipes that shaped your life.
Welcome to the Recipe Memory™ Support Center. Whether you have a question about your recipe, need help with your recipe instructions, or want guidance on recording a recipe memory, we’re here to assist you.
Adding a Recipe, Ingredients & Instructions
How do I add a recipe?
Simply enter the recipe title, then list your ingredients and instructions/directions in the provided fields.
What's the best way to format my instructions?
For best results, enter each instruction step on its own line. Then click the “Itemize” button, this will convert each line into a separate step, which helps with later bookmarking to your video.
Can I edit the steps after itemizing?
Yes! You can modify the text or delete any step before finalizing your recipe.
Recording or Uploading a Video
Can I upload a video instead of recording?
Yes! You can upload a .mp4 video file directly from your device.
How does the video recording feature work?
Click “Record Video” to use your device’s camera. Most modern browsers (Chrome, Firefox, Edge) support this feature. You can pause the recording anytime — great for baking breaks or transitions.
What if my browser says video recording isn't supported?
Try using a different browser like Google Chrome or Firefox. Also, make sure your camera is enabled and permissions are granted.
Is my video stored securely?
Yes, all uploaded or recorded videos are securely stored on our servers and only accessible to you unless you choose to share them.
Bookmarking Recipe Steps to Video Timings
How do I link a recipe instruction to a moment in the video?
From the details view of a Recipe, click on the "Add Bookmarks" button. While watching your video, click the “Bookmark Step” button when the moment for a specific instruction happens. This will tag the current video time to that instruction step.
What happens after I bookmark all my steps?
Once every instruction step is paired with a timestamp, your Recipe Memory™ is ready to be shared.
Recipe Settings
What does "Allow External Link" mean?
This setting enables a shareable link so others can view your recipe even if they don’t have a Recipe Memory™ account.
Can someone edit my recipe from the external link?
No, external viewers can only see the recipe; they cannot make changes.
Can I remove my recipe from public view later?
Yes, you can disable this setting anytime to make your recipe private again.
Who can view my recipe video if I enable "Allow Video in Tables"?
Members of your Tables can view your memory video directly from the recipe within the Table details page.
What does the "Allow Photos in Tables" setting do?
It allows Tablemates to view the photos you’ve uploaded with your recipe.
Can I limit which photos are shown?
Currently, all uploaded photos will be visible if this setting is enabled.
What is shared when I enable "Allow Stories in Tables"?
The original story or memory you've written about the recipe will be visible to your Tablemates.
Can I hide the story from specific people?
Not individually, but you can disable sharing the story across all Tables.
What does the "Allow Story Additions in Tables" setting enable?
Tablemates can add their own stories to your recipe.
Recipe Photos
Can I add photos to a recipe?
Yes! You can add one or more photos to any recipe in Recipe Memory™. Photos are a great way to showcase your finished dish, highlight ingredients, or capture special cooking moments.
What size or shape should my photo be?
All photos are automatically cropped to a square format to keep recipe pages clean and consistent.
Tip: Be sure to center the most important part of your photo ...like the dish or the plated ingredients... so nothing gets cut off.
Tip: Be sure to center the most important part of your photo ...like the dish or the plated ingredients... so nothing gets cut off.
Can I add a caption to my photo?
Yes! When uploading a photo, you have the option to add a caption or description.
Use captions to share:
Use captions to share:
- A personal note about the dish
- The name of the person who cooked it
- A fun memory behind the photo
Can I choose a primary photo?
Absolutely. You can set one photo per recipe as the primary photo. This is the image that will appear:
- As the main thumbnail for your recipe
- On recipe preview cards in your collection or when sharing
Where do my photos go?
All photos are stored on our web server and associated to the recipe they’re added to. You can view or edit them anytime from the recipe page.
Do photos count toward my storage?
Yes, photos do count toward your overall Video & Photo file storage usage. You can always check your current usage and available tokens under your account settings.
Can I update or remove a photo later?
Yes! You can:
- Edit a photo's caption
- Change which photo is set as Primary
- Delete any photo you've uploaded (coming soon)
Recipe Stories
What is a Recipe Story?
A Recipe Story is a personal note or memory you attach to a recipe ...like how the dish originated, who you cooked it with, or a favorite time it was served..
Can I add more than one story to a recipe?
Yes, you can add multiple stories to a single recipe to capture different memories or perspectives.
Can I edit a story after adding it?
Yes, you can edit your stories at any time from the recipe page.
Are Recipe Stories required when saving a recipe?
Nope! They’re totally optional, but encouraged to help preserve the meaning behind each dish.
What kinds of stories should I add?
Anything meaningful: family traditions, where the recipe came from, funny mishaps in the kitchen, who taught you to make it, or what the dish represents to you.
Can I upload photos or handwritten notes with my story?
You can attach photos to the recipe, such as photos of the dish, old recipe cards, or moments cooking.
Why are stories important on Recipe Memory™?
Because food is about more than ingredients ...it’s about memories, culture, and connection. Stories preserve what makes each recipe special.
Recipe: Serving Size Calculator
How do I use the Serving Size Calculator?
Simply open a recipe in Recipe Memory™, enter the number of people you're serving, and the calculator will instantly update all ingredient quantities.
Do I need a subscription to use the calculator?
Yes, the Serving Size Calculator is available exclusively to our Head Chef subscription plan members.
Can I scale recipes up and down?
Absolutely! You can adjust recipes to serve more or fewer people, depending on your needs.
Does the calculator change cooking times too?
No. The Serving Size Calculator only adjusts ingredient quantities. Cooking times may vary depending on batch size, so we recommend checking doneness as you cook.
What measurement units does it support?
It works with common recipe units including teaspoons, tablespoons, cups, ounces, pounds, and grams.
Will scaling affect the flavor of my recipe?
The calculator proportionally adjusts ingredients to maintain flavor balance, so your recipes stay true to the original.
Does it work with shared or family recipes?
Yes, any recipe saved in Recipe Memory™ with a serving size count specified in the recipe details can use the Serving Size Calculator, whether it’s one you entered, imported, or shared with friends and family through a Table.
What happens if I cancel my Head Chef subscription?
You'll still keep all your recipes, but the Serving Size Calculator will only be accessible with an active Head Chef subscription plan.
Tables
What is a Table on Recipe Memory™?
A Table is a private group where you can share and organize recipes with friends, family, or anyone you invite.
Who can see the recipes I add to a Table?
Only tablemates, the people you invite and who accept, can view and interact with the recipes in a Table.
Can I create more than one Table?
Yes! You can create multiple Tables for different groups or occasions—like a holiday meal, family cookbook, or potluck planning.
How do I invite someone to join my Table?
Each Table has an invite feature where you can send invitations via email. Your invitee will need a Recipe Memory™ account to join.
What happens if someone I invite doesn’t use Recipe Memory™?
They’ll receive an invite to join for free and can access the Table once they create an account.
How does Recipe Memory™ flag allergy or cuisine conflicts?
If your tablemates have added their food allergies or cuisine preferences to their profile, Recipe Memory™ will highlight any conflicts between food allergies indicated on a recipe and their settings.
Can I remove myself from a Table?
Yes, you can leave a Table at any time. Go to the details view of the Table, select the "Tablemates" tab, then go to the section titled "Remove yourself as a Tablemate."
Can multiple people add recipes to the same Table?
Absolutely. Tables are collaborative ...any tablemate can add and view on shared recipes.
What kind of get-togethers are Tables good for?
Anything! Holidays, reunions, weddings, birthdays, cultural celebrations, or preserving family culinary traditions.
Table Gatherings
What is a Table Gathering?
A Table Gathering is an event you can plan with your tablemates ...like a potluck, holiday meal, or reunion—where you set a date, time, and location.
How do I create a new Table Gathering?
Navigate to your Table, click on the "Gatherings" tab, and select "Plan a Gathering" to set the event details.
Who can see or join a Table Gathering?
Only tablemates who are part of the same Table can view and participate in a Table Gathering.
Can I assign specific recipes for people to cook?
Yes! After creating a gathering, you can assign any shared recipe to a tablemate to bring to the event.
How are assignments tracked?
Each assigned recipe shows who it’s assigned to, its status (assigned, accepted, declined, completed), and any optional notes.
Can tablemates accept or decline recipe assignments?
Yes. Assigned tablemates can respond to invitations directly from the gathering page. (Coming soon)
Can I assign multiple recipes to one person?
Absolutely. You can assign multiple recipes per user, or split assignments across different tablemates.
Can I update the gathering’s time, location, or details later?
Yes, as the gathering host, you can edit all details ...even after invites have been sent.
What if someone has a food allergy or cuisine preference?
Recipe Memory™ alerts you to potential food conflicts when assigning recipes, based on tablemate profiles (if they’ve added allergies/preferences).
Can I cancel or delete a gathering?
Yes. You can cancel a gathering or remove it entirely from your Table’s event list. (Coming Soon)
Do I need a paid plan to use Gatherings?
Guests can participate in a gathering when invited, but cannot create gatherings. Sous Chef and Head Chef plans offer more events and enhanced coordination features.