Mealmento Support
Preserve the stories, flavors, and people behind the recipes that shaped your life.
Welcome to the Mealmento Support Center - your home base for quick, practical help. Whether you’re adding a brand-new recipe, organizing ingredients and step-by-step instructions, or importing a favorite dish from a website URL, we’ll guide you through every click. You’ll find tips on formatting directions, editing steps after you itemize them, and making sure imported recipes look right when something doesn’t come through perfectly. We also cover downloading your recipes, choosing a primary photo, adding captions, and writing recipe stories that capture the people and moments behind each dish.
Adding a Recipe, Ingredients & Instructions
How do I add a recipe?
Simply enter the recipe title, then list your ingredients and instructions/directions in the provided fields.
What's the best way to format my instructions?
For best results, enter each instruction step on its own line. Then click the “Itemize” button, this will convert each line into a separate step, which helps with later bookmarking to your video.
Can I edit the steps after itemizing?
Yes! You can modify the text or delete any step before finalizing your recipe.
How can I download my recipes from Mealmento?
You can download your saved recipes at any time in a convenient CSV format. The export includes each recipe’s ingredients, step-by-step instructions, and any associated stories you’ve added. In the main menu / navigation, go Recipes, then click "Download Recipes", and a CSV file will be generated for you to save to your device.
Import a Recipe for a URL
How do I add a recipe from a website URL?
Simply paste the recipe's webpage link into the "Import a Recipe from URL" option on the "Add Recipe" form, and Mealmento will automatically try to capture the recipe details for you.
What information will Mealmento extract from the recipe URL?
The system will attempt to find the recipe title, serving size, preparation time, cook time, ingredients list, and instructions/directions.
What if some recipe details are missing after importing a URL?
If the website doesn’t provide all fields, you can manually edit and add missing details (like servings, prep time, or instructions) directly within Mealmento.
Can I edit a recipe after importing it from a URL?
Yes! Every imported recipe can be modified: adjust ingredients, update instructions, or add your own notes and stories.
Why didn’t Mealmento capture my recipe correctly?
Not all websites use standard recipe formats. If the system can’t fully parse the page, you can still copy/paste or type the details manually.
Does Mealmento work with any recipe website?
Mealmento works best with sites that follow structured recipe formats, but it can handle most popular recipe websites.
Can I import recipes from my favorite food blogs?
Yes, many food blogs work, though formatting differences may affect how much detail is automatically captured.
How do I make sure my imported recipe looks correct?
After importing, review the recipe details and make adjustments as needed. This ensures everything is accurate and ready to save in your collection.
Recording or Uploading a Video
Can I upload a video instead of recording?
Yes! You can upload a .mp4 video file directly from your device.
How does the video recording feature work?
Click “Record Video” to use your device’s camera. Most modern browsers (Chrome, Firefox, Edge) support this feature. You can pause the recording anytime — great for baking breaks or transitions.
What if my browser says video recording isn't supported?
Try using a different browser like Google Chrome or Firefox. Also, make sure your camera is enabled and permissions are granted.
Is my video stored securely?
Yes, all uploaded or recorded videos are securely stored on our servers and only accessible to you unless you choose to share them.
Bookmarking Recipe Steps to Video Timings
How do I link a recipe instruction to a moment in the video?
From the details view of a Recipe, click on the "Add Bookmarks" button. While watching your video, click the “Bookmark Step” button when the moment for a specific instruction happens. This will tag the current video time to that instruction step.
What happens after I bookmark all my steps?
Once every instruction step is paired with a timestamp, your Mealmento is ready to be shared.
Recipe Settings
What does "Allow External Link" mean?
This setting enables a shareable link so others can view your recipe even if they don’t have a Mealmento account.
Can someone edit my recipe from the external link?
No, external viewers can only see the recipe; they cannot make changes.
Can I remove my recipe from public view later?
Yes, you can disable this setting anytime to make your recipe private again.
Who can view my recipe video if I enable "Allow Video in Tables"?
Members of your Tables can view your memory video directly from the recipe within the Table details page.
What does the "Allow Photos in Tables" setting do?
It allows Tablemates to view the photos you’ve uploaded with your recipe.
Can I limit which photos are shown?
Currently, all uploaded photos will be visible if this setting is enabled.
What is shared when I enable "Allow Stories in Tables"?
The original story or memory you've written about the recipe will be visible to your Tablemates.
Can I hide the story from specific people?
Not individually, but you can disable sharing the story across all Tables.
What does the "Allow Story Additions in Tables" setting enable?
Tablemates can add their own stories to your recipe.
Recipe Photos
Can I add photos to a recipe?
Yes! You can add one or more photos to any recipe in Mealmento. Photos are a great way to showcase your finished dish, highlight ingredients, or capture special cooking moments.
What size or shape should my photo be?
All photos are automatically cropped to a square format to keep recipe pages clean and consistent.
Tip: Be sure to center the most important part of your photo ...like the dish or the plated ingredients... so nothing gets cut off.
Tip: Be sure to center the most important part of your photo ...like the dish or the plated ingredients... so nothing gets cut off.
Can I add a caption to my photo?
Yes! When uploading a photo, you have the option to add a caption or description.
Use captions to share:
Use captions to share:
- A personal note about the dish
- The name of the person who cooked it
- A fun memory behind the photo
Can I choose a primary photo?
Absolutely. You can set one photo per recipe as the primary photo. This is the image that will appear:
- As the main thumbnail for your recipe
- On recipe preview cards in your collection or when sharing
Where do my photos go?
All photos are stored on our web server and associated to the recipe they’re added to. You can view or edit them anytime from the recipe page.
Do photos count toward my storage?
Yes, photos do count toward your overall Video & Photo file storage usage. You can always check your current usage and available tokens under your account settings.
Can I update or remove a photo later?
Yes! You can:
- Edit a photo's caption
- Change which photo is set as Primary
- Delete any photo you've uploaded (coming soon)
Recipe Stories
What is a Recipe Story?
A Recipe Story is a personal note or memory you attach to a recipe ...like how the dish originated, who you cooked it with, or a favorite time it was served..
Can I add more than one story to a recipe?
Yes, you can add multiple stories to a single recipe to capture different memories or perspectives.
Can I edit a story after adding it?
Yes, you can edit your stories at any time from the recipe page.
Are Recipe Stories required when saving a recipe?
Nope! They’re totally optional, but encouraged to help preserve the meaning behind each dish.
What kinds of stories should I add?
Anything meaningful: family traditions, where the recipe came from, funny mishaps in the kitchen, who taught you to make it, or what the dish represents to you.
Can I upload photos or handwritten notes with my story?
You can attach photos to the recipe, such as photos of the dish, old recipe cards, or moments cooking.
Why are stories important on Mealmento?
Because food is about more than ingredients ...it’s about memories, culture, and connection. Stories preserve what makes each recipe special.
Recipe: Serving Size Calculator
How do I use the Serving Size Calculator?
Simply open a recipe in Mealmento, enter the number of people you're serving, and the calculator will instantly update all ingredient quantities.
Do I need a subscription to use the calculator?
Yes, the Serving Size Calculator is available exclusively to our Head Chef subscription plan members.
Can I scale recipes up and down?
Absolutely! You can adjust recipes to serve more or fewer people, depending on your needs.
Does the calculator change cooking times too?
No. The Serving Size Calculator only adjusts ingredient quantities. Cooking times may vary depending on batch size, so we recommend checking doneness as you cook.
What measurement units does it support?
It works with common recipe units including teaspoons, tablespoons, cups, ounces, pounds, and grams.
Will scaling affect the flavor of my recipe?
The calculator proportionally adjusts ingredients to maintain flavor balance, so your recipes stay true to the original.
Does it work with shared or family recipes?
Yes, any recipe saved in Mealmento with a serving size count specified in the recipe details can use the Serving Size Calculator, whether it’s one you entered, imported, or shared with friends and family through a Table.
What happens if I cancel my Head Chef subscription?
You'll still keep all your recipes, but the Serving Size Calculator will only be accessible with an active Head Chef subscription plan.
Tables
What is a Table on Mealmento?
A Table is a private group where you can share and organize recipes with friends, family, or anyone you invite.
Who can see the recipes I add to a Table?
Only tablemates, the people you invite and who accept, can view and interact with the recipes in a Table.
Can I create more than one Table?
Yes! You can create multiple Tables for different groups or occasions—like a holiday meal, family cookbook, or potluck planning.
How do I invite someone to join my Table?
Each Table has an invite feature where you can send invitations via email. Your invitee will need a Mealmento account to join.
What happens if someone I invite doesn’t use Mealmento?
They’ll receive an invite to join for free and can access the Table once they create an account.
How does Mealmento flag allergy or cuisine conflicts?
If your tablemates have added their food allergies or cuisine preferences to their profile, Mealmento will highlight any conflicts between food allergies indicated on a recipe and their settings.
Can I remove myself from a Table?
Yes, you can leave a Table at any time. Go to the details view of the Table, select the "Tablemates" tab, then go to the section titled "Remove yourself as a Tablemate."
Can multiple people add recipes to the same Table?
Absolutely. Tables are collaborative ...any tablemate can add and view on shared recipes.
What kind of get-togethers are Tables good for?
Anything! Holidays, reunions, weddings, birthdays, cultural celebrations, or preserving family culinary traditions.
Table Gatherings
What is a Table Gathering?
A Table Gathering is an event you can plan with your tablemates ...like a potluck, holiday meal, or reunion ...where you set a date, time, and location.
How do I create a new Table Gathering?
Navigate to your Table, click on the "Gatherings" tab, and select "Plan a Gathering" to set the event details.
Who can see or join a Table Gathering?
Only tablemates who are part of the same Table can view and participate in a Table Gathering.
Can I assign specific recipes for people to cook?
Yes! After creating a gathering, you can assign any shared recipe to a tablemate to bring to the event.
How are assignments tracked?
Each assigned recipe shows who it’s assigned to, its status (assigned, accepted, declined, completed), and any optional notes.
Can tablemates accept or decline recipe assignments?
Yes. Assigned tablemates can respond to invitations directly from the gathering page. (Coming soon)
Can I assign multiple recipes to one person?
Absolutely. You can assign multiple recipes per user, or split assignments across different tablemates.
Can I update the gathering’s time, location, or details later?
Yes, as the gathering host, you can edit all details ...even after invites have been sent.
What if someone has a food allergy or cuisine preference?
Mealmento alerts you to potential food conflicts when assigning recipes, based on tablemate profiles (if they’ve added allergies/preferences).
Can I cancel or delete a gathering?
Yes. You can cancel a gathering or remove it entirely from your Table’s event list. (Coming Soon)
Do I need a paid plan to use Gatherings?
Guests can participate in a gathering when invited, but cannot create gatherings. Sous Chef and Head Chef plans offer more events and enhanced coordination features.
Meal Planning
How do I start creating a meal plan?
Simply click "Meal Planning" in the left main menu. Next click "Create Meal Plan" button, give your plan a title, pick a start date, and choose how many days you’d like to plan for. From there, you can add meals and recipes..
Can I name my meal plan anything I want?
Yes! Use a title that inspires you... like Family Favorites, Healthy Kickstart, or Back-to-School Week.
How long can my meal plan be?
Plans can be as short as a weekend getaway or as long as up to 21 days for those with a Head Chef or Sous Chef subscription plan.
What types of meals can I add?
You can add breakfast, lunch, dinner, dessert, or "other" (perfect for snacks, appetizers, or drinks).
Can I use my own recipes in a meal plan?
Absolutely. You can include any of your saved personal recipes.
How do I assign recipes to meals?
Once you've started to create a meal plan, select a meal slot and select the recipe you’d like to add. Click the "Add" button to include additional meal slots and recipes for the given date.
What does the calendar view look like?
Your plan is displayed in a calendar grid format.
Will my meal plan help with grocery shopping?
Yes. Your selected recipes can be used to generate a shopping list, saving you time and ensuring nothing is forgotten.
Grocery Shopping Lists
How do I create a shopping list?
Simply click "Groceries" in the left main menu. Next click "Plan a shopping list" button, select the source: one or more personal recipes, a Table Gathering with recipes assigned to you, or a Meal Plan with recipes you’ve planned.
Can I merge ingredients from different recipes?
Yes. Choose Merge Common Ingredient Quantities to combine items when possible (e.g., 2 onions + 1 onion = 3 onions). You can also keep ingredients listed separately if you prefer.
Will my recipes stay linked to the shopping list?
Yes. The recipes you selected remain linked to your shopping list, so you can quickly revisit them for details or instructions.
How can I track ingredients I already have at home?
Use Pantry Check to mark off items you already own ...like pantry staples (salt, pepper, sugar, oil)... so you don't buy duplicates.
Can I use the shopping list while at the grocery store?
Absolutely. Switch to the Grocery Cart Checklist and check off items as you place them in your cart for an easy, stress-free shopping trip.
How can I add non-recipe items (like milk or orange juice) to my grocery shopping list in Mealmento?
When planning your grocery shopping list, you can include any additional items you need. After you’ve started a shopping list, go to the Grocery Shopping Details page and click the “Add Item(s)” button. From there, you can manually add items such as milk, orange juice, or any other essentials to your list.
Public Profile
What is a Public Profile in Mealmento Kitchen?
A Public Profile lets you showcase your favorite recipes so others can discover your cooking. It’s your own personal page within the Mealmento Kitchen.
How do I enable my Public Profile?
Once signed in, go to your profile settings and opt-in to "Set Your Public Profile". This makes your profile page visible to others, when you select a unique Public Profile URL.
Can I choose which recipes appear on my Public Profile?
Yes. Within each recipe’s detail page, go to Settings and enable "Allow Public." Only the recipes you mark as public will appear on your Public Profile.
If I don’t opt-in, will my profile or recipes be visible?
No. By default, your profile and recipes are private. Nothing is shared publicly unless you opt-in and enable it.
Can I change my Public Profile settings later?
Absolutely. You can turn your Public Profile on or off at any time in your profile settings.
Do I have to make all my recipes public once I enable a Public Profile?
Not at all. You control visibility recipe-by-recipe. You can showcase just a few, or as many as you like.
How do people find my Public Profile?
Each Public Profile has a unique link you can share. Public recipes are also discoverable within Mealmento Kitchen search if you’ve opted in.
Can I update my profile details (bio, photo, link) for my Public Profile?
Yes. You can personalize your Public Profile with your bio, profile picture, and an optional link to help others get to know your cooking style.